Watch the demo
See Smart Butler AI in action.
A 20-second look at how guests message, ask questions in multiple languages, and get instant answers — day or night.
24/7 AI Concierge for Villas & Hotels
Reduce repetitive guest questions, automate concierge services, and provide instant multilingual support — without hiring additional staff.
Guest · Villa Aethelgard
Sophie Laurent
Breakfast orders
4 todayHousekeeping
LiveThe problem
Your team is drowning in repetitive guest messages.
Luxury hospitality is a 24-hour business — but your team isn't. The cracks show up where guests notice them most.
Same questions, every day
“What's the WiFi?” “How does the AC work?” “When is breakfast?” — staff answer the same things hundreds of times a month.
Nobody on duty after hours
Late-night arrivals and 2am requests go unanswered. Guests post their frustration in reviews.
Slow response times
Messages get lost between WhatsApp, email, and reception. The five-minute reply window quietly slips to an hour.
Language barriers
Russian, Chinese, French, and German guests struggle to communicate clearly with local staff — and feel underserved.
The solution
A trained AI butler that knows your property — and never sleeps.
Smart Butler AI learns your villa's rules, menus, schedules, and tone. Guests get instant, on-brand answers. Your staff get a quiet inbox and only the requests that need a human touch.
- Answers the routine 80% of guest questions instantly — in their language.
- Routes orders and requests directly to the right team in real time.
- Escalates anything sensitive or unusual to a human, with full context.
- Works 24/7 across WhatsApp, your guest portal, and QR-code access — no app required.
70%
Fewer repetitive messages for staff
<30s
Average AI response time
5+
Languages out of the box
24/7
Always-on guest coverage
Features
Everything your guests ask for. Handled.
AI Guest Concierge
Instant, on-brand answers to guest questions over WhatsApp and the in-villa portal — 24/7.
QR Code Access
Branded in-villa QR codes give guests one-tap access to the concierge — no app downloads.
Multi-Language Support
Auto-detects and replies in English, Indonesian, Vietnamese, Russian, Chinese, and more.
Knowledge Base
A living source of truth for villa rules, menus, FAQs, and local recommendations.
Escalation to Staff
Sensitive or unusual requests are handed off to a human — with full conversation context.
Multi-Villa Dashboard
Manage one villa or a hundred from a single elegant dashboard. Role-based access for teams.
Analytics & Reporting
See response times, top requests, language breakdowns, and guest satisfaction trends.
Branded for your property
Your name, your voice, your policies — never a generic chatbot experience.
How it works
From scan to resolved — in seconds.
01
Guest scans the QR code
Placed in the villa, lobby, or room — guests open chat in one tap. No downloads.
02
AI answers instantly
Trained on your property, AI replies in the guest's language with on-brand accuracy.
03
Staff handles escalations
Anything sensitive or beyond AI is routed to the right team member — with full context.
Inside the product
A workspace as elegant as your property.
Multi-villa dashboard
One quiet inbox for your entire portfolio.
See live activity across every villa. Filter by property, language, or status.
Live activity · 4 villas
TodayGuest WhatsApp chat
Conversations guests already know how to use.
Branded WhatsApp threads, with the AI as your front line and staff one tap away.
Villa Aethelgard
online · AI assisting
Why teams switch
The economics of an always-on butler.
Save staff time
Routine questions handled automatically — your team focuses on hospitality, not typing.
Improve guest experience
Instant, friendly, multilingual replies — at any hour, in any language.
Increase response speed
Sub-30-second replies turn anxious guests into delighted ones.
Available 24/7
Late arrivals, early breakfasts, midnight requests — nothing slips through the cracks.
Pricing
Simple plans. Premium service.
14-day free trial. No credit card required. Cancel anytime.
Starter
Perfect for a single villa or boutique host.
- 1 property
- AI chat in 5 languages
- QR code access
- WhatsApp integration
- Up to 500 guest messages/mo
- Email support
Professional
For management companies and boutique hotels.
- Up to 10 properties
- Everything in Starter
- Unlimited messages
- Multi-villa dashboard
- Staff escalation routing
- Analytics & reporting
- Priority support
Enterprise
For hotel groups and large portfolios.
- Unlimited properties
- Custom integrations (PMS, CRM)
- Dedicated success manager
- SLA & onboarding
- Single sign-on
- Custom AI training
Loved in Bali
Quiet phones. Happy guests.
"Our front-desk WhatsApp used to ring all night. Smart Butler now handles 80% of guest messages before staff even sees them. Our review scores jumped from 4.6 to 4.9 in three months."
Made Wijaya
General Manager · Villa Sanak, Seminyak
"We manage twelve villas. Before Smart Butler, breakfast orders came in over WhatsApp, email, and SMS. Now everything lands in one dashboard — kitchen and housekeeping just know."
Putu Anggraeni
Operations Lead · Bali Beach Villas, Canggu
"Russian and Chinese guests used to be a struggle. Smart Butler replies in their language instantly. They feel cared for from the moment they message."
Komang Sutrisna
Owner · Villa Padma, Ubud
FAQ
Questions, answered.
How does Smart Butler AI work?
We train the AI on your property's information — rules, schedules, menus, FAQs, nearby spots. Guests message naturally over WhatsApp or scan a QR code, and Butler replies instantly. Staff are notified for anything that needs a human.
Can it connect with WhatsApp?
Yes. Guests message your WhatsApp number, and Butler replies for you. Your team is alerted on their own WhatsApp when a request needs them.
Does it support multiple languages?
Out of the box: English, Indonesian, Vietnamese, Russian, and Chinese — with more on request. The AI detects the guest's language automatically and replies in kind.
Can staff take over conversations?
Anytime. One tap pauses the AI and hands the chat to a human. Resume AI just as easily.
Is setup difficult?
No. Most properties are live within a day. We help you import your information, generate your QR codes, and connect WhatsApp. No technical skills needed.
Will it integrate with our PMS?
On the Enterprise plan, yes. We support custom integrations with major PMS, CRM, and channel managers.
Book a demo
See Smart Butler handle your guests — live.
A 30-minute walkthrough tailored to your property. We'll show real guest conversations, set up your voice, and answer any questions.
- Personalized to your villa or portfolio
- Live WhatsApp + multi-language demo
- No pressure, no credit card
Prefer chat? Message us on WhatsApp
Ready to automate your guest experience?
See Smart Butler AI handle a real guest conversation in your property's voice — in under 30 minutes.